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Verify & Troubleshoot Tracking

Purpose: Use this guide if your site in unable to get verified in the Humblytics dashboard after you’ve installed the tracking snippet.

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1. Fast 4‑Point Checklist (90 seconds)

  1. Domain Match – Does the domain you entered in Humblytics exactly match the URL you’re loading? https://www.example.com ≠ https://example.com.

  2. Head Placement – The entire snippet must sit inside the global <head> tag on every page you want tracked.

  3. CSP / Ad‑Blockers – Confirm that app.humblytics.com isn’t blocked by a Content‑Security‑Policy header, browser extension, or firewall.

  4. Correct Script ID – The id= value in the snippet should match the Site ID shown in Settings → Install Tracking Code.

If all four items look good, click Verify Website again—most issues are resolved right here.

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2. Full Troubleshooting Flow

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2.1 Confirm the Script Loads (client‑side check)

<!-- Humblytics Global Tag -->
<script async src="https://app.humblytics.com/hmbl.min.js?id=YOUR_SITE_ID"></script>
<!-- End Humblytics Tag -->

  1. Open DevTools → Network → JS and refresh the page.

  2. Look for hmbl.min.js with a 200 status.

  3. If it’s missing or blocked:

    • Ad‑Blocker: Whitelist your domain or pause the extension and test again.

    • CSP Error: Add https://app.humblytics.com to script‑src & connect‑src.

    • Firewall: Allow outbound requests to *.humblytics.com.

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2.2 Verify the Correct Domain

Scenario
Fix

Staging site (e.g. beta.example.com) connected, tracking prod (example.com)

Add each domain as a separate site in Humblytics.

Using ‘www.’ in browser but not in Humblytics (or vice‑versa)

Edit the site settings to match the exact domain.

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2.3 Check for Head Placement Mistakes

  • Late Injection: Some page builders inject custom code after <body>—make sure your platform supports true <head> injection.

  • Per‑Page vs Global: Single‑page placement means only that template is tracked; use the global head / layout file.

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2.4 Single‑Page Apps (SPA)

For React, Next.js, Vue, etc. place the tag in the global layout (e.g. _app.js, root.tsx). Humblytics automatically listens for history changes—no extra config needed.

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2.5 Multiple Tracking Scripts Installed

Running legacy snippets from previous workspaces can cause ID mismatches. Remove duplicates and keep only the latest tag.

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3. Frequently Asked Questions

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"How long after verifying will I see data?"

Within 60 seconds of the first page view, real‑time visitors should appear in the dashboard.

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"Can I keep Google Analytics on the site?"

Yes. Humblytics is async and <36 KB, so it runs alongside other trackers without conflicts.

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"Do I need a cookie banner for verification?"

No. Humblytics is cookie‑free - verification succeeds regardless of consent prompts.

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"What if my CMS doesn’t let me edit <head>?"

Most platforms (Webflow, Framer, Squarespace, WordPress) do. If yours doesn’t, embed the tag via a global header injection plugin or theme setting.

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"My site uses a strict CSP—what directives are required?"

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5. Still Stuck? We’re Here → [email protected]

  1. Send your live URL.

  2. Include a screenshot of DevTools → Network with hmbl.min.js filtered.

  3. We’ll reply within one business day—usually much faster.

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Next Steps

  • Once verified, explore Heatmaps, Funnels, and Experiments in your dashboard.

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