Frequently Asked Questions

Get answers to common questions about Humblytics analytics, features, pricing, and technical setup.

💳 Pricing & Plans

What are the current pricing plans?

Plus Plan - $19/month

  • 10K events per month

  • 5 websites

  • 1 A/B split test

  • 1 funnel

  • 1 heatmap

  • Revenue tracking (up to $1K gross/month)

  • Cross-domain tracking

  • Email support

  • GDPR compliance

  • 1 year analytics retention

Business Plan - $79/month

  • 500K events per month

  • Unlimited websites

  • 5 A/B split tests

  • 5 funnels

  • 5 heatmaps

  • Revenue tracking (up to $10K gross/month)

  • Cross-domain tracking

  • Email support

  • GDPR compliance

  • 3 years analytics retention

Scale Plan - $279/month

  • 1 million events per month

  • Unlimited websites

  • Unlimited A/B split tests

  • Unlimited funnels

  • Unlimited heatmaps

  • Revenue tracking (up to $100K gross/month)

  • Cross-domain tracking

  • 5 team seats

  • API access

  • White-labelled support (coming soon)

  • Email support

  • GDPR compliance

  • 5 years analytics retention

Enterprise Plan - Contact us

  • Unlimited events

  • Unlimited websites

  • Unlimited A/B split tests

  • Unlimited funnels

  • Unlimited heatmaps

  • Unlimited revenue tracking

  • Cross-domain tracking

  • Unlimited team members

  • Custom API

  • White-labelled support

  • Priority support (Email & Slack)

  • GDPR and SOC II compliance

  • Unlimited analytics retention

  • Dedicated account specialist

Legacy $9 Plan

  • The $9 plan has been discontinued for new signups

  • Current $9 users are grandfathered permanently

  • Keep your rate forever or upgrade anytime

Can I switch between plans?

Plan switching is flexible and straightforward:

  • Upgrades: Take effect immediately with pro-rated charges based on your remaining billing period

  • Downgrades: Take effect at the start of your next billing cycle

  • Data retention: All historical data is retained according to your current plan's retention policy

Data retention by plan:

  • Plus Plan: 1 year analytics retention

  • Business Plan: 3 years analytics retention

  • Scale Plan: 5 years analytics retention

  • Enterprise Plan: Unlimited analytics retention

You'll receive an email alert at 75% usage, with a 3-day grace period to upgrade if you exceed your limit before tracking is paused.

What happens to my data if I cancel?

When you cancel your Humblytics subscription:

  • Active subscription cancelled: Your account remains active until the end of your current billing period. After that, you'll lose access to your dashboard and data.

  • Data retention: Data is retained according to your last active plan's retention policy (1-5 years depending on plan level)

  • Reactivation: You can reactivate your account and regain access to your data at any time during the retention period

If you request account deletion:

  • We will permanently delete your site and all associated data within 30 days of your deletion request

  • This action is irreversible and complies with our privacy policy

🔧 Installation & Setup

How do I install Humblytics?

Installation is simple and takes just a few minutes:

Webflow: Connect directly through the Webflow App Store with one-click authorization. Analytics tracking begins automatically.

Framer: Add the tracking code snippet to your site header through site settings.

Custom websites: Copy your unique tracking code from the Humblytics dashboard and add it to your site's <head> section. No additional configuration needed.

See our Getting Started Guide for platform-specific instructions.

Will Humblytics slow down my website?

No. Humblytics is engineered for minimal performance impact:

  • Extremely lightweight script (~36 KB)

  • Loads asynchronously (won't block page rendering)

  • Delivered through global CDN for fast worldwide performance

  • No cookies or local storage operations (minimal CPU usage)

  • No noticeable impact on page load times, even on mobile devices

Does Humblytics integrate with other tools?

Yes. Humblytics offers multiple integration options:

  • Native integrations: Webflow and Framer

  • Payment providers: Stripe, Foxy, and custom integrations

  • Form builders: Typeform, Tally.so, Cal.com, HubSpot, Fillout, and more

  • Public API: Available for custom integrations

  • Data export: CSV format for use with other tools

  • Dashboard sharing: Public links with set expiry dates

API Access by Plan:

  • Scale Plan ($279/month): API access included by default

  • Enterprise Plan: Full API access with custom endpoints and priority support

  • Plus & Business Plans: API access available upon request

See our External Analytics API documentation for details.

📊 Features & Tracking

What can I track with Humblytics?

Comprehensive tracking capabilities without coding knowledge:

  • Page views and real-time visitor data

  • Traffic sources and geographic distribution

  • LLM referrals (ChatGPT, Perplexity)

  • Engagement metrics (scroll depth, session duration)

  • Form submissions and conversion rates

  • Button and link interactions

  • Revenue and purchase events

  • CMS performance tracking

  • Cross-domain user journeys

All tracking happens automatically once Humblytics is installed—no additional configuration required.

How accurate is cookie-free tracking?

Humblytics achieves over 99% accuracy for unique visitor tracking using advanced fingerprinting technology. Instead of cookies, we use IP address hashing and device characteristics to identify visitors while maintaining privacy. This eliminates the need for cookie consent banners while maintaining high accuracy.

Can I track form submissions and appointments?

Yes! Humblytics automatically tracks native HTML forms and supports integrations with:

  • Typeform

  • Tally.so

  • Cal.com

  • HubSpot Forms & Booking Links

  • Fillout

  • GoHighLevel

  • And more

See our Form Tracking Guide for setup instructions.

How do A/B split tests work?

Create and run A/B tests without coding knowledge. Test different versions of any page element with automatic traffic splitting between variations. The real-time results dashboard shows performance for each version, including statistical significance calculations.

Test limits by plan:

  • Plus: 1 active A/B test

  • Business: 5 active A/B tests

  • Scale: Unlimited A/B tests

  • Enterprise: Unlimited A/B tests

We provide test duration recommendations and automatically detect when a winner emerges.

My A/B test is showing an odd traffic split, even though I set it to 50/50. What's going on?

This usually happens when a variant page contains buttons or links that jump to an anchor on the control URL:

Control  : https://example.com/#start
Variant B: https://example.com/welcome   ← page under test
Button → : https://example.com/#start    ← still points to control

Visitors who click that button leave Variant B and land back on the control. Our tracker counts the session under the page they finally view, so the control piles up extra traffic and conversions while Variant B looks starved.

Fix:

  1. Change those anchor links to be relative fragments (#start) or variant-specific paths (/welcome#start)

  2. Re-publish the variant. Humblytics will pick up the change automatically; no need to restart the experiment

🔒 Privacy & Compliance

Is Humblytics GDPR compliant?

Yes, Humblytics is fully GDPR compliant. We've worked with Simpliant Legal to finalize:

  • Privacy policies

  • Data processing agreements

  • EU residency requirements

All documentation is in place and can be accessed on our website. Complete privacy controls and data location options are available for EU compliance.

Do I need cookie consent banners?

No. Humblytics operates without cookies or local storage, eliminating the need for consent banners under GDPR. We use IP address hashing and device characteristics for visitor identification while maintaining privacy.

👥 Team & Account Management

Can I add team members to my account?

Yes! Team member access varies by plan:

  • Plus & Business: No team seats included

  • Scale: 5 team seats included

  • Enterprise: Unlimited team members

Team members can be given access to individual sites within your account.

Can I share my dashboard with others?

Yes! You can create public dashboard links with set expiry dates. This is perfect for sharing data with clients, stakeholders, or team members who don't need full account access.

How do I migrate from Google Analytics?

Migrate gradually by installing Humblytics alongside your existing Google Analytics implementation:

  1. Run both tools in parallel for 1-2 weeks to verify accurate tracking

  2. Set up custom events to match your existing GA configuration

  3. Export historical data from GA for your records

  4. Remove Google Analytics once you're confident in Humblytics tracking

While historical data won't transfer directly, you can keep your GA exports for reference.

📧 Email Reports & Alerts

How do I set up email reports?

Configure email reports through your Humblytics dashboard at Site Settings > Email Reports:

  1. Choose your preferred frequency (weekly or monthly)

  2. Customize which metrics to include

  3. Add multiple email recipients

Reports are automatically formatted for easy sharing with your team and stakeholders.

What's included in the email reports?

Email reports provide a comprehensive overview of your site's key metrics:

  • Traffic trends and patterns

  • Top-performing pages

  • Conversion rates

  • A/B test results (if active)

  • Notable changes from previous periods

Reports are designed to be concise yet informative, giving you actionable insights without overwhelming detail.

How does anomaly detection work?

Our intelligent anomaly detection system continuously monitors your website traffic patterns to identify unusual activity. It learns from your site's historical data to understand what's "normal" for your website. When it detects significant deviations—whether sudden spikes or drops in traffic—it sends immediate alerts so you can investigate and respond quickly.

Who can receive alerts and reports?

Alerts and reports can be sent to any email address you specify, regardless of whether they have a Humblytics account. Add or remove email recipients anytime through Site Settings > Email Reports. There's no limit to the number of recipients you can add.

🆘 Still have questions?

Can't find what you're looking for? Contact our support team:

We typically respond within 24 hours (faster for Scale and Enterprise customers).

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