Frequently Asked Questions

Humblytics FAQ

Split Tests

My A/B (or multivariate) test is showing an odd traffic split, even though I set it to 50 / 50. What’s going on?

When a variant page contains buttons or links that jump to an anchor on the control URL—for example:

// Some codeControl  : https://example.com/#start
Variant B: https://example.com/welcome   ← page under test
Button → : https://example.com/#start    ← still points to control

Visitors who click that button leave Variant B and land back on the control. Our tracker counts the session under the page they finally view, so the control piles up extra traffic and conversions while Variant B looks starved.

Fix:

1. Change those anchor links to be relative fragments (#start) or variant-specific paths (/welcome#start).

2. Re-publish the variant. Humblytics will pick up the change automatically; no need to restart the experiment.

Email Reports & Alerts

How do I set up email reports?

Configure email reports through your Humblytics dashboard at Site Settings > Email Reports. Choose your preferred frequency (weekly or monthly) and customize which metrics to include. Reports are automatically formatted for easy sharing with your team and stakeholders. You can add multiple email recipients to keep everyone informed about your site's performance.

What's included in the email reports?

Email reports provide a comprehensive overview of your site's key metrics:

• Traffic trends and patterns

• Top-performing pages

• Conversion rates

• A/B test results (if active)

• Notable changes from previous periods

Reports are designed to be concise yet informative, giving you actionable insights without overwhelming detail.

How does anomaly detection work?

Our intelligent anomaly detection system continuously monitors your website traffic patterns to identify unusual activity. It learns from your site's historical data to understand what's "normal" for your website. When it detects significant deviations—whether sudden spikes or drops in traffic—it sends immediate alerts so you can investigate and respond quickly.

Who can receive alerts and reports?

Alerts and reports can be sent to any email address you specify, regardless of whether they have a Humblytics account. Add or remove email recipients anytime through Site Settings > Email Reports. There's no limit to the number of recipients you can add.

Account Management

Can I add team members to my account?

Yes you can add up to 5 team members to your account with access to individual sites.

Can I switch between plans?

Plan switching is flexible and straightforward. Upgrades take effect immediately with pro-rated charges based on your remaining billing period. Downgrades take effect at the start of your next billing cycle. All historical data is retained regardless of which plan you switch to.

You'll receive an email alert at 75% usage, with a 3-day grace period to upgrade if you exceed your limit before tracking is paused.

What happens to my data if I cancel?

Your data retention period follows your previous plan’s retention policy.

• For example, Business plans retain data for up to 3 years, while Enterprise plans may retain data indefinitely unless specified otherwise.

• If you switch to the Free plan, your data is still retained and accessible—but you’ll be limited to 1,000 monthly views and restricted feature access.

• If you cancel your subscription (but don’t delete your account), your workspace and data remain accessible for 30 days, giving you time to export data or reactivate your plan.

• If you delete your account, we will process and permanently delete all associated data from our systems in compliance with our privacy policy.

Migration & Team Collaboration

How do I migrate from Google Analytics?

Migrate gradually by installing Humblytics alongside your existing Google Analytics implementation. Run both tools in parallel for 1-2 weeks to verify accurate tracking and set up custom events to match your existing configuration. While historical data won't transfer directly, you can export it for your records before removing Google Analytics entirely.

Can I share my dashboard with others?

Yes you can create public links with set expiry dates.

Integrations & Technical Setup

Does Humblytics integrate with other tools?

Humblytics offers native integration with Webflow and direct support for Framer sites. A public API for custom integrations is in development. Currently, you can export data in CSV format and share dashboards via public links. Custom event tracking works with any platform.

How do I install Humblytics?

Webflow: Connect directly through the Webflow App Store with one-click authorization. Analytics tracking begins automatically.

Framer: Add the tracking code snippet to your site header through site settings.

Custom websites: Copy your unique tracking code from the Humblytics dashboard and add it to your site's <head> section. No additional configuration needed.

Will Humblytics slow down my website?

Humblytics is engineered for minimal performance impact:

• Extremely lightweight script (<10KB)

• Loads asynchronously (won't block page rendering)

• Delivered through global CDN for fast worldwide performance

• No cookies or local storage operations (minimal CPU usage)

• No noticeable impact on page load times, even on mobile devices

Form Tracking

Can I track form submisions and appointments?

Yes you can, please refer to How to Track Custom Form Submissions.

Features & Tracking

How accurate is cookie-free tracking?

Humblytics achieves over 99% accuracy for unique visitor tracking using advanced fingerprinting technology. Instead of cookies, we use IP address hashing and device characteristics to identify visitors while maintaining privacy. This eliminates the need for cookie consent banners while maintaining high accuracy.

What can I track with Humblytics?

Comprehensive tracking capabilities without coding knowledge:

• Page views and real-time visitor data

• Traffic sources and geographic distribution

• Engagement metrics (scroll depth, session duration)

• Form submissions and conversion rates

• Button and link interactions

• CMS performance tracking

All tracking happens automatically once Humblytics is installed—no additional configuration required.

How do A/B split tests work?

Create and run A/B tests without coding knowledge. Test different versions of any page element with automatic traffic splitting between variations. The real-time results dashboard shows performance for each version, including statistical significance calculations.

Test limits by plan:

• Business: 5 Active A/B Testing

• Scale plans: Unlimited testing

We provide test duration recommendations and automatically detect when a winner emerges.