Frequently Asked Questions
Billing & Plan Limits
What happens if I exceed my monthly page‑view limit?
75 % warning: We’ll email you when usage hits 75 %.
3‑day grace period: If you cross the limit, tracking continues for three days so you can upgrade.
Pause: After the grace period, tracking pauses until you upgrade or your quota resets.
Are page‑view, event, and split‑test limits per site or per account?
All limits apply at the account level across every connected site.
Can I change plans later?
Upgrade: Takes effect immediately; charges are prorated.
Downgrade: Starts next billing cycle; no data is lost.
Privacy & Compliance
Do I need a cookie banner or consent prompt?
No. Humblytics stores no cookies or local‑storage identifiers. Users are anonymised via a one‑way hash of IP + device traits; raw IPs are discarded instantly.
Is Humblytics GDPR compliant?
We’re on the final path to full GDPR compliance. Email support@humblytics.com to be notified when certification is complete.
How is Humblytics privacy‑focused?
No client‑side storage.
All data encrypted in transit and at rest.
Only aggregated, anonymised metrics are surfaced in dashboards.
Performance & Implementation
Will Humblytics slow down my site?
One async tag, ≈ 36 KB.
Loads from a global CDN and never blocks rendering.
Do I need multiple scripts for A/B tests?
No. Split‑testing logic is baked into the main tag; no extra files needed.
Script sizes
Feature
Payload
Core analytics tag
~36 KB (gzipped)
Incremental A/B logic (when a test is active)
<1 KB
Product Features
Custom events & form tracking
Add humblytics="event-name"
to any HTML element or iframe. Events appear under Clicks within seconds.
Funnels
Create multi‑step funnels (page views, clicks, form completes) and see conversion, drop‑off, and per‑step value in real time.
Heatmaps
Click & scroll heatmaps activate automatically—no extra code or sampling.
Email reports
Go to Site Settings → Email Reports.
Pick weekly or monthly cadence.
Add unlimited recipients; they don’t need Humblytics accounts.
Anomaly alerts
Our models learn normal traffic patterns and email you when sudden spikes or drops occur.
Collaboration & Sharing
Can I add teammates?
Full multi‑user roles are in development. Meanwhile:
Public dashboard links for view‑only access.
Unlimited email recipients for reports & alerts.
Integrations & Platform Support
Which platforms are supported out of the box?
Platform
Install location
Webflow
Site Settings → Custom Code → Head
Framer
Site Settings → General → Custom Code
Wix
Settings → Custom Code → Head
Squarespace
Settings → Advanced → Code Injection (Header)
WordPress
Header/footer plugin or header.php
before </head>
Shopify
theme.liquid
before </head>
Custom stacks
Paste in global <head>
template
Can I track HubSpot forms?
Yes—embedded HubSpot forms are auto‑detected. Native HubSpot pages require adding the Humblytics script in HubSpot settings.
Does Humblytics integrate with other tools?
A public REST API is on the roadmap. Until then, export CSVs or share public dashboards.
Migration & Data
How do I migrate from Google Analytics?
Install Humblytics alongside GA for 1–2 weeks.
Map any custom events via attributes or small JS helpers.
Remove GA when comfortable with Humblytics metrics.
Still have questions? Email support@humblytics.com and a product specialist will be happy to help.
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